Agenda

• Morning 9:00-11:00 CEST
1. Opening and Introductions​
2. Identification​
• Introduction (IATA)​
• Identity In TravelNDC Consolidator module
3. Implementation in a Crisis​
• Introduction to FlightRoute24​
• Investigating the value of Order Management and role of the product catalogue (SAP)​
4. Wrapup and next steps​
5. Implementation Zoom​
• Blocker #4 (FlightRoute24)​
• Ancillaries and downstream processes (Amadeus​)

• Afternoon 15:30 – 17:30 CEST
1. Opening and Introductions​
2. Blockers​
• Introduction (IATA)​
• SWAT Presentation (FCM, United, Sabre)​
3. Implementation Zoom​
• Rail & Fly (Deutsche Bahn)​
• Are ADMs possible in NDC (Expedia)​
4. Distribution Standards 2020 (IATA)​
5. Wrapup and next steps

Meeting Material

• TMC Blockers for NDC Adoption

Videos

IATA - Standards Update

IATA - Identification

IATA - TIDS

IATA - SWAT (Intro)

FCM, Sabre, United - SWAT (Demo)

Amadeus - Ancillaries & downstream processes

Participating Organizations

(presenters in bold)

• 2e Systems GmbH
• AARON GROUP
• Aeroflot
• Air Canada
• AIR FRANCE KLM
• AirGateway GmbH.
• All Nippon Airways
• AlWijdan Travel (Click2book.com)
• Amadeus
• American Airlines
• American Express Global Business Travel
• APG
• ARC
• ATPCO
• AVIANCA
• BCD Travel
• Brussels Airport
• Cathay Pacific
• China Airlines
• Clarity
• Click Travel
• Club Travel Ltd
• CWT
• Datalex
• Deutsche Bahn
• Diversity Travel
• Dnata
• Dogsgate Consulting
• Duffel

• Etihad Airways
• expedia
• Farelogix
• Finnair
• Flight Centre Travel Group
• Flightroutes24
• Globant
• GOL Linhas Aéreas S.A.
• Google
• Gray Dawes Group
• Hahn Air
• happyeasygo
• HITIT COMPUTER SERVICES
• IAG
• iberia
• IBERIA LAE SA
• IBS Software
• InteRES
• Internova Travel group
• ISO Gruppe
• JAL
• Japan Airlines
• Jet Fleet Project Consulting
• Lab2dev
• LATAM Airlines
• LinksRez
• LLEEGO TRAVEL MARKET, SL
• Maureva Ltd
• Navitaire

• NDCHUB
• Nihon Unisys, Ltd.
• OpenJaw Technologies
• Orchestra
• pribas airline solutions
• RAMAX
• Ramax Croup
• Rydoo
• Sabre
• SAP
• Singapore Airlines
• Strategy and Planning
• TAP Air Portugal
• tehang
• Thomalex
• TPConnects
• Travel Innovation Group
• TravelNDC
• Travelport
• Travvise Technologies
• TUI Group
• Turkish Airlines
• TWAI
• Unisys
• United Airlines
• Verteil Technologies Pvt Ltd
• WorldTicket
• Xiamen Airlines

Agenda

Schedule

Meeting Material

• Morning​
  • Opening and Introductions​
  • "What about post booking processes? A Mid Back Office Provider and TMC perspective​
  • Introducing Settlement based on Orders (SwO), not tickets​
  • Panel: Implementing vouchers in NDC - your experience
  • Schema migration - considerations​
  • Wrapup and next steps
  Afternoon​​
  • Opening and Introductions​
  • Overview of 19.2 Involuntary Servicing and OrderChangeNotification (OCN)
  • Panel: Getting OrderChangeNotification off the ground - your learnings
  • Interview: How Order-based settlement (SwO) benefits a MBO
  • Certification during COVID – an update​
  • Wrapup and next steps
•  Pre-reading
  • Servicing InFocus

• wo sessions on 25 June 2020:
  • 09:00 — 11:00 CET
  • 16:00 — 18:00 CET

• IATA - Virtual Implementation Forum - Agenda & Presentations
• IATA - Settlement With orders
• Tramada - What about post-booking processes?
• Midoco - How Order-based settlement benefits an MBO

Videos

Panel - Getting OrderChangeNotif off the ground

Interview - How Order-based settlement benefits an MBO (Midoco)

Introducing Settlement based on Orders (SwO), not tickets

What about post-booking processes?
(Tramada)

Certification during COVID – an update

Panel - Implementing vouchers in NDC - your experience

Participating Organizations

• ACCA
• Aeroflot
• Air Serbia
• Airlines IT Solutions
• Amadeus
• American Airlines
• American Express Global Business Travel
• ARC
• Avianca
• Azmeel International Agency
• BERlogic GmbH
• Bird Group
• Cathay Pacific Airways
• China Eastern Airline
• Chongqing Zhouyou
• Clarity
• Clyde Travel Management
• Conztanz
• Corporate Travel Management
• Datalex
• Delta Airlines
• Duffel
• Emirates Airline

• Etihad Airways
• Expedia
• Farelogix
• FCM
• Flightroutes24
• Flyazmeel
• GBT
• Hafumi
• Hahn Air
• HITIT Computer Services
• IAG
• Iberia
• IBS Software
• Indra
• InteRES GmbH
• ISO Gruppe GmbH
• Lleego Travel Market
• Lufthansa Group
• Maureva Ltd
• Midoco
• Navitaire
• NIIT Airline Technologies GmnH
• OpenJaw Technologies

• Orchestra
• Pribas Antalya
• PROS INC
• Qantas
• Rydoo
• S7 Airlines
• Sabre
• SAP
• Singapore Airlines Ltd
• Sirena-Travel
• Skywide Network Technology Limited
• Spotnana
• Thomalex
• Tramada
• Travelport
• Turkish Airlines
• Tutu.ru
• United Airlines
• Verteil Technologies Pvt Ltd
• WTMC
• Xiamen Airlines
• Zeeyarah

Theme

Meeting Material

Your NDC implementation learnings during COVID-19

• Work Item Template
• Virtual Implementation Forum Invitation
• TMC Adoption Blockers - Shared

• Aaron Group — Response to Crisis
• ClickTravel
• Condor/pribas — Airline Vouchers, an Order-based Approach
• Duffel — Staying in Sync
• Midoco — Midoffice
• pribas — Cross Channel Order Access & Security
• Verteil — Solving TMC Blockers 2 & 5

Agenda Topics

Implementation Forum Format

• Handling disruption in a crisis — NDC learnings
• Solving the TMC Blockers
• Schema Topics
• Order Management in a crisis

Who is this for?

• Airlines, IT providers, Sellers, Aggregators, Mid-Back office, OBT/SBTs currently implementing NDC or ONE Order
• Project managers, implementers, developers who are hands-on in their organization’s implementation
• Participants have a good overview of workflows on both the business and the technical sides

• Split over 2 days:
  • 26 May from 8 AM to 11 AM CEST
  • 27 May from 15 PM to 18 PM CEST
• Presentations — no sales pitches, the real implementation stuff!
• Examples of workflows
• Demonstrations to bring it to life
• Discussing specifics of what is working well, what is working but not in an ideal way
• Q&A

May 26 Agenda

May 27 Agenda

1. Opening
   • Welcome and opening
   • January – May 2020 highlights
   • Handling vouchers in NDC
2. Handling disruption in a crisis – NDC learnings
   • Government restrictions applied - a use case (Georgian Airways / AaronGroup)
   • Ancillary notification for improved customer experience (Amadeus, Japan Airlines)
3. Solving the TMC Blockers 30min
   • Upstream impact on downstream reporting (Midoco)
   • Service permissions and protection – an Airline IT implementation (pribas)
4. Order Management in a crisis 30min
   • Airlines vouchers in a crisis – an Order-based approach (Condor/pribas)
   • Staying in sync with NDC – an NDC startup experience (Duffel)
   • Order Management Wrapup
5. Standard Matters 20min
   • COVID and certification
   • Schema roadmap and resources
6. Meeting wrapup

1. Opening
   • Welcome and opening
   • January – May 2020 highlights
   • Handling vouchers in NDC
2. Handling disruption in a crisis – NDC learnings
   • Government restrictions applied - a use case (Georgian Airways / AaronGroup)
   • Airlines vouchers in a crisis – an Order-based approach (Condor/pribas)
3. Solving the TMC Blockers
   • Upstream impact on downstream reporting (Amadeus Cytric E2E)
   • Solving TMC blocker #2, #5 (Verteil)
   • Service permissions and protection – an Airline IT implementation (pribas)
4. Order Management in a crisis 15min
   • Staying in sync with NDC – an NDC startup experience (Duffel)
   • Order Management Wrapup
5. Standard Matters 40min
   • Onboarding a new API – a seller perspective (Click Travel)
   • COVID and certification
   • Schema roadmap and resources
6. Meeting wrapup

Videos

Handling vouchers in NDC
(IATA)

Staying in sync with NDC – an NDC startup experience (Duffel)

Government restrictions applied - a use case (Georgian Airways / AaronGroup)

Solving TMC blocker #2, #5
(Verteil)

Airlines vouchers in a crisis – an Order-based approach
(Condor/pribas)

An end-to-end flow demonstrating downstream reporting
(Amadeus Cytric E2E)

Service permissions and protection – an Airline IT implementation
(pribas)

Participating Organizations

• 2e Systems GmbH
• Aaron Group
• Accent Travel&Events
• Accounting Centre of China Aviation
• Aeroclub IT
• Aeroflot
• Air France KLM
• Air Mauritius
• Air Serbia
• AirGateway GmbH.
• All Nippon Airways
• Alliance-Travel, JSC
• Amadeus
• American Airlines
• American Express Global Business Travel
• APG Airlines
• App-Solutuons Ltd.
• ARC
• ATPCO
• Aviate Management
• Azmeel International Agency for Travel and Tours
• BERlogic GmbH
• BirdGroup
• Birdres technologies Pvt Ltd
• British Airways
• Caravelo
• Cathay Pacific Airways
• China Air Service
• China Airlines
• China Southern
• Click Travel
• Condor Flugdienst GmbH
• Continent Express
• Conztanz
• CWT
• Datalex
• Dnata
• Dohop
• Duffel

• Ethiopian Airlines
• Etihad
• EVA Air
• Farelogix
• Fello
• Finnair
• Flight Centre
• Flightroutes24 Travel Company Limited
• Georgian Airways
• GOL Airlines
• Google
• Hahn Air
• Hitit Computer Services
• HPE
• IAG
• Iberia
• IBS Software
• Interes
• ISO Gruppe
• It4ti
• iWeen Software Solutions Pvt Ltd
• JAL Information Technology Co., Ltd.
• Japan Airlines
• KAYAK
• LATAM
• LinksRez
• lmd limited company
• Maureva
• Maureva Ltd
• Midoco GmbH
• Navitaire
• NDCHUB
• Nordstar Airlines
• Nordwind Airlines
• Norwegian Air Shuttle
• Openjaw Technologies
• OpenTravel
• Orchestra
• Peakwork AG

• PKFARE
• pribas
• PROS
• Ramax Group
• Rydoo
• S7 Airlines
• Sabre
• SAP
• Saudia
• Shreyastechsolutions.com
• Singapore Airlines
• Skywide Tech
• Southwest Airlines
• SunExpress
• Swiss
• Thomalex
• TOPAS
• TPConnects
• Tramada
• Travel in Motion GmbH
• TravelFuse
• Travelport
• Travewell
• Travvise Travel Solution
• TripAdvisor
• TT Travel
• TUI Group
• Turkish Airlines
• U6
• Unififi
• Unisys
• United Airlines
• Ural Airlines
• Verteil Technologies
• Vueling Airlines
• Winglet.io
• Xiamen Airlines
• Ypsilon Net

Theme 主题

Your NDC implementation learnings during COVID-19

新冠疫情期间的NDC实施分享

High-level agenda 总体议程

Coming soon

随后附上

Who is this for? 面向群体

• Airlines, IT providers, Sellers, Aggregators, Mid-Back office, OBT/SBTs currently implementing NDC or ONE Order
  正在实施NDC和ONE Order标准的航司，IT厂商，代理人，聚合商，中后台厂商，线上/自助预订工具厂商等。
• Project managers, implementers, developers who are hands-on in their organization’s implementation
  项目经理、实施人员、开发人员，以及企业里具有实际上手经验的专业人士。
• Participants have a good overview of workflows on both the business and the technical sides
  与会者需要对NDC业务流程和技术工作流有深入了解。

Implementation Forum Format 研讨会的时间

• 2020年5月20日，14:00 – 17:00 (北京时间)
• 演讲材料 — 不允许促销内容, 必须严格与实施相关
• 如流程样例
• 现场演示
• 对特定问题和场景的最佳实践和（或）不良实践的讨论
• 问答互动等

Meeting Material 会议材料

• Virtual Implementation Forum Invitation 线上实施研讨会邀请函
• TMC Adoption Blockers 分享TMC采纳障碍

• China Southern
• FlightRoutes24
• NDCHUB
• Travelfusion — tfOneOrder
• TravelNDC
• TravelSky
• Xiamen Airlines

High-level agenda

• 20 January: TMC Implementation Workshop (TMCs/Leaderboard) 13:30 — 17:00
• 21 January: Implementation Forum with wider Implementer community, agenda focused largely on TMC topics 9:30 — 17:30
• 22 January: Implementation Forum continued, focused on broader implementation topics 9:00 — 16:00

Topics on the agenda

Management Travel

Managed Travel — what is important to TMCs

Implementing NDC in an OBT — what's involved

Servicing — how are you implementing these?

• Voluntary changes — name change, seat selection
• Involuntary changes — history of an order, notification of changes

Workflow rooms — how are you implementing these?

The meeting will be driven by your experiences and questions, please prepare 1-2 slides and/or have XML messages ready to discuss these or other specific challenges or successes. Please click here to confirm asap.

• Describing offer conditions
• Describing bag disclosure during offer time
• Implementing reason codes
• Unused tickets
• Payment by single payer (Lodge Card + Personal Card)
• Error and Recovery handling
• Others — raised by delegates

Aggregation in NDC

NDC@Scale

Full Order Management — a world without tickets

Meeting Material

• Work Item Template
• IATA Geneva Directions
• Hotel Program for Delegates

• IATA — Implementation Forum Summary
• IATA — Certifications Spotlight
• IATA — ONE Order Transition

• Aaron Group
• Air France - KLM
• British Airways
• Condor-Pribas
• Duffel
• Lufthansa Group
• OpenJaw Technologies
• SAS
• Sirena Travel

Participating Organizations

• 2e Systems GmbH
• AARON GROUP
• Aeroflot
• Air France KLM
• Amadeus
• Avianca
• BERlogic GmbH
• British Airways
• Clarity
• Condor
• Continent Express
• Datalex
• Duffel
• Flight Centre
• Hitit Computer Services
• IBS Software Private Ltd
• JSC "Sirena-Travel"
• Links Rez
• Lufthansa Group
• OpenJaw Technologies
• Pegasus Airline
• Portman Travel Group (representing Clarity)
• Pribas
• Rydoo
• Sabre
• SAP
• Scandinavian Airlines
• Singapore Airlines
• Travel Leaders Group
• Travewell
• Turkish Airlines
• United Airlines

Download and complete the Deployment Questionnaire [pdf]

Learn how to raise a change request [pdf]

Read the Competition Law Guidelines [pdf]

Introduction

The NDC program is shifting focus from standard development to implementations. IATA is organizing a series of NDC Implementers Forums and Workshops, aiming to align best practices and workflows among industry implementers of NDC.

The purpose of this document is to provide the explanation on the role of these meetings and to set expectations for the industry on participation and outcomes.

For general and latest information on NDC, including the certified players, educational videos and downloading the standard, please refer to our web page: www.iata.org/ndc.

Purpose

The NDC Forums are led by the IATA NDC Program and targets stakeholders that have already gone down the path of their NDC implementation in order to share experiences and promote interoperability. The goal of these sessions is to provide an opportunity to raise questions around implementation, encourage conversations among peers when implementing NDC, and review the different technical solutions and workflows.

The outcomes will be shared across the industry and will also be used to help shape the future of the standard. Ultimately, it plays a role to make it easier for the entire industry to scale its solutions.

The forum also forms part of a wider support strategy for NDC Implementers and is being held alongside other activities such as one to one workshops.

IATA Implementation Forums started in 2017 and will continue until 2020.The details of the meeting and participation described in this document is a baseline and may evolve based on the needs of the industry.

The Meeting

• Typically runs for two – three days at IATA's premises
• Presentations by Implementers on specific business problems and/or use cases. Some meetings will be focused around a particular theme, e.g. payment.
• Participants have an opportunity to raise questions around their implementation.
• Round table discussions on solutions and best practices to scenarios raised.
• Capture feedback from implementers' suggested areas of improvement.
• Presentation by IATA of industry overview of Implementation, current topics and upcoming schema release changes.

The Audience and Participation

• The forum is for stakeholders currently implementing NDC or who demonstrate concrete plans to implement NDC (maximum 2 delegates per organization) and/or are NDC certified/capable as per the IATA NDC Certification program.
• Participants are NDC Implementation Managers with a good overview of NDC workflows on both the business and technical aspects.
• Attendance of this event is free of charge. IATA will not cover travel or accommodation costs.
• Participation is by registration and participants agree to adhere to IATA Antitrust Provisions (see the Competition Law Guidelines).

After the Forum

• Presentations, summaries and outcomes will be posted and IATA will manage the process of funneling items into the relevant governance processes.
• Items requiring schema changes will feed directly into IATA's Change Management Governance procedures. IATA will support any implementer who would like to sponsor a Change Request.
• Items with recommendations for updates to the Implementation Guidance will also be fed into the relevant document owning groups.
• IATA will communicate the tool being used to manage the ongoing forum discussions and track the progress of outstanding items raised.