Upcoming Events
2 December 2021 - Retailing Implementation Forum
Competition Law Guidelines
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Schedule
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Agenda Topics
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Meeting MaterialAdditional resources |
Please respond here if you are interested in being a part of the first wave of presenters. We will contact you to schedule the interviews.
Participating Organizations
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Past Events
27 April 2021 - Retailing Implementation Forum
Competition Law Guidelines
Submit your feedback!
AgendaMorning: 9:30 – 11:00 CET Afternoon: 15:30 – 17:00CET
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Meeting Material |
Implementation Forum in 2021 will consist of 2 – 3 sessions as we had in 2020. We will also feature a series of retail Implementation webinars where we feature topics on the minds of implementers who are live and who are demonstrating value on their retail journey.
This webinar series will consist of 1:1 conversations with IATA about aspects of your implementation which will be recorded over Teams and made available for playback for the community [see examples of previous videos]. This is in addition to the option for you to do a pre-recorded video in the typical slides + audio voice-over presentation.
These video submissions will be published regularly on the AIRTechZone. Some of these recordings may also be selected for upcoming Implementation Forum webinar events to allow for live Q&A (please note - as is the case with the implementation forum, the IATA competition law guidelines will apply to these conversations).
Implementation aspects that illustrate benefits to the customer, best practices or learnings that could help to bring efficiencies across implementations in general are very welcome. We are also looking out for implementers that demonstrate that they have leveraged the solutions to the TMC accelerators.
Please respond here if you are interested in being a part of the first wave of presenters. We will contact you to schedule the interviews.
Videos
IATA - Value Creation, Certification & Convergence | Hitit, Travvise, OpenJaw - Schema Migration Topics | SQ & Amadeus - Implementing Value Creation |
Pribas - Implementing Value Creation |
IATA - Dynamic Offers & Meeting Summary |
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19 November 2020 Virtual Forum
Competition Law Guidelines
Please share your feedback here
Agenda
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Meeting Material |
Participating Organizations
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30 September 2020 Virtual Forum
Competition Law Guidelines
Virtual Implementation Forum Invitation
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IATA - Standards Update |
IATA - Identification |
IATA - TIDS |
IATA - SWAT (Intro) |
FCM, Sabre, United - SWAT (Demo) |
Amadeus - Ancillaries & downstream processes |
DeutscheBahn - Rail & Fly |
TravelNDC - Consolidator Model |
SAP - Order Management |
Flightroutes24 - Introduction |
Flightroutes24 - TMC Blocker #4 |
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25 June 2020 Virtual Forum
Competition Law Guidelines
Virtual Implementation Forum Invitation
Please share your feedback here
Agenda |
Schedule |
Meeting Material |
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Videos |
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Panel - Getting OrderChangeNotif off the ground |
Interview - How Order-based settlement benefits an MBO (Midoco) |
Introducing Settlement based on Orders (SwO), not tickets |
What about post-booking processes? |
Certification during COVID – an update |
Panel - Implementing vouchers in NDC - your experience |
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26-27 May 2020 Virtual Forum
Learn how to raise a change request [pdf]
Participate in the online discussion forum
Competition Law Guidelines
Theme |
Meeting Material |
Your NDC implementation learnings during COVID-19 |
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Agenda Topics |
Implementation Forum Format |
Who is this for?
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May 26 Agenda |
May 27 Agenda |
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Videos |
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Handling vouchers in NDC |
Staying in sync with NDC – an NDC startup experience (Duffel) |
Government restrictions applied - a use case (Georgian Airways / AaronGroup) |
Solving TMC blocker #2, #5 |
Airlines vouchers in a crisis – an Order-based approach |
An end-to-end flow demonstrating downstream reporting |
Service permissions and protection – an Airline IT implementation |
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20 May 2020 - China Virtual Forum
Learn how to raise a change request [pdf]
Participate in the online discussion forum
Competition Law Guidelines
Theme 主题Your NDC implementation learnings during COVID-19新冠疫情期间的NDC实施分享High-level agenda 总体议程Coming soon 随后附上 Who is this for? 面向群体
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Implementation Forum Format 研讨会的时间
Meeting Material 会议材料 |
Geneva, 21-22 January 2020
Please share your feedback on this meeting
Learn how to raise a change request [pdf]
Participate in the online discussion forum
Theme: Implementation of Managed Travel in NDC
High-level agenda
Topics on the agendaManagement TravelManaged Travel — what is important to TMCsImplementing NDC in an OBT — what's involvedServicing — how are you implementing these?
Workflow rooms — how are you implementing these?The meeting will be driven by your experiences and questions, please prepare 1-2 slides and/or have XML messages ready to discuss these or other specific challenges or successes. Please click here to confirm asap.
Aggregation in NDCNDC@ScaleFull Order Management — a world without tickets |
Meeting Material
Participating Organizations
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Shanghai, 27-28 November 2019
Request Letter for Visa (China)
Learn how to raise a change request [pdf]
Participate in the online discussion forum
General Meeting Format
- Delegate demo to highlight features and workflows implemented
- Presentation of the standard/schema related to the demo
- Sharing experiences on that topic – round table
Themes
- Payment zoom
- China market zoom – implementing NDC in China
- Retailing air and non-air
- Order Management
- Bringing the standard features to life
- To support automated processes
- To support performance
- Other areas coming from delegates
- Technical questions from implementers
Spot the difference
- Offer and Order – Delegates share Implementation observations in the China Market
Schedule
Wednesday November 27, 9:15am — 5:15pm
Thursday November 28, 9:00am — 5:00pm
Meeting Material
Participating Organizations
- Accounting Center of China Aviation
- Air China Ltd.
- AirSky Information Co.,Limited
- Amadeus
- American Airlines
- Cathay Pacific Airways
- China Eastern Airlines
- China Southern Airlines
- CLICK2BOOK.COM
- CTM Asia
- CTRIP.com
- Datalex
- Duffel Technology Ltd
- Finnair
- Flightroutes24 Travel Company Limited
- Guangzhou Meiya Shinetour International Travel Service Co., Ltd
- Hahn Air
- Hewlett Packard Enterprise
- OpenJaw Technologies
- PKFARE
- Sabre
- SAP
- Sichuan AIrlines
- Singapore Airlines
- Spring Airline
- Travelfusion
- TravelNDC Technology Co.Ltd.
- TravelSky Technology Limited
- United Airlines
- Wintelia
- Xiamen Airline
Madrid, 24-25 September 2019
Learn how to raise a change request [pdf]
Participate in the online discussion forum
Implementation Forum Topics
- Implementation Presentations
- Industry Implementation and Leaderboard insights
- Topics from TMC implementation meeting (previous day)
- Identification of entities in an NDC implementation
- Implementing the 5 NDC@Scale use cases
- Walkthrough of an end to end TMC NDC implementation
- Mid Back Office implementation
- ONE Order Transition Study - a preview
- What's coming next in the Standard
- A look at elements marked for deprecation
- Servicing Implementation scenarios
Agenda
September 24
Start 9:30am
- Setting the scene
- NDC for Managed Travel
- Identification of entities in an NDC implementation
- Features in the standard to support Offer Management
- An end to end TMC NDC implementation
- Implementing Servicing – what airlines support
End 5:30pm
DINNER 7:30pm
September 25
Start 9:30am
- Features in the standard to support Order Management
- Payment topics
- Experiences implementing Order Management (incl. ONE Order Transition)
- A look at elements marked for deprecation
- Implementers ask specific questions
- [Timebox 10min per question]
End 4:00pm
Implementation Forum Format
- Demonstrations to bring it to life
- Interactive, table discussions
- Presentations – no sales pitches, the real implementation stuff!
- Examples of flows
- Discussing specifics of what is working well, what is working but not in an ideal way.
- Q&A
Schedule
23 September: TMC Implementation Forum (TMCs only by invitation) 9:30 — 17:30
24 September: Implementation forum with wider implementer community, agenda focused largely on TMC topics 9:30 — 17:30
25 September: Implementation forum continued, focused on broader implementation topics 9:30 — 16:00
Meeting Material
- Implementation Forum Overview
- Existing And New NDC Features
- IDs and Statuses in NDC
- Scalability And Performance In NDC
- Standards Update
- Duffel — Airline Sandboxes Talk
- Iberia NDC
- American Airlines - NDC Servicing
- Fello / AirGateway / Midoco / Umbrella - NDC Architecture
Participating Organizations
- Aaron Group
- Aeroflot
- Air France KLM
- AirGateway
- American Airlines
- American Express GBT
- Avianca
- BCD Travel
- Berg-Hansen Travel
- BERlogic GmbH
- BizOnTrip
- Blue Cube Travel
- British Airways
- Clarity
- Click Travel
- Corporate Travel Management
- Datalex
- Duffel
- Emirates
- Expedia Group
- Farelogix
- Fello Travel Management
- Finnair
- Flight Centre
- Fly Egypt
- Hitit Computer Services
- Iberia
- IBS SOFTWARE
- Indra
- InteRES GmbH
- Lleego Travel Market
- Links Rez
- Lufthansa Group
- Midoco GmbH
- Nemo Connect Solutions
- Oman Air
- Pribas Airline Solutions
- Qantas
- Quadlabs Technologies Pvt Ltd.
- Sabre
- SAS Scandinavian Airlines
- Singapore Airlines
- Travelfusion
- TravelNDC Technology Co. Ltd.
- Travelport
- TravelSky Technology Limited
- TUI Group
- United Airlines
- Verteil Technologies Private Limited
ONE Order Meeting, Geneva, 28-29 August 2019
Agenda
Day 1 — 28th August 2019 (9:30 - 17:30)
Introduction and setting the scene
- Welcome
- Who's in the room
- Meeting Objectives
IATA Retailing vision around Offers & Order
ONE Order Overview
- Part 1: Overview of fulfilment, delivery and accounting in ONE Order
- Part 2: NDC & ONE Order Interline
Transition towards ONE Order
〜 Lunch 〜
Program status update
Pilots presentations
- United Airlines
- Lufthansa Group
- Lufthansa System
Day 2 — 29th August 2019 (9:00 - 15:30)
Part 1: Parallel sessions (9:00-12:00)
- Accounting group
Discuss the input and feedback from participants on the ONE Order standard for Accounting including future changes and opportunities - Delivery group
Discuss the input and feedback from participants on the ONE Order standard for Delivery including future changes and opportunities
Part 2: Bringing it all together (13.30-15.30)
- Re-group and share outcomes
Meeting Material
- Day 1 — ONE Order Overview
- Day 2 — ONE Order Delivery & Accounting Groups Outcomes
- ONE Order Pilot Lufthansa Group
- ONE Order Pilot Lufthansa Systems
- ONE Order Pilot United Airlines
Participating Organizations
- AENA
- Air France
- Amadeus
- American Airlines
- British Airways
- Cathay Pacific
- Celebi Ground Services Austria GmbH
- China Southern Airlines
- Datalex
- Deutsche Lufthansa AG
- Dohop
- DXC Technology
- Finnair
- Geneva Airport
- Hahn Air
- IBS Software
- InteRES
- ISO Software Systems
- KLM
- Lufthansa Group
- Lufthansa Systems GmbH & Co.KG
- Navitaire
- NIIT Airline Technologies GmbH
- Pribas airline solutions
- Qatar Airways
- Sabre
- SAP
- SITA
- SkyTeam
- Swissport International
- Thomas Cook Group Airlines
- TUI 4U GmbH
Montreal, 20-22 May 2019
Learn how to raise a change request [pdf]
Overview of participants
High Level Agenda
Day 1 — 10:00 AM
Setting the Scene
Who's in the room
Agent/TMC Implementations
Leaderboard insights
Day 2 — 9:30 AM
Servicing through different lenses
- Servicing - what we're hearing
- Servicing - the standard
- Servicing - the implementation
Leaderboard insights (includes breakouts)
Day 3 — 9:00 AM
Other implementation topics
Parallel sessions
- Technical deep dive
- ONE Order Transition
Bringing it all together
Schedule
- 20 May 10:00 AM - 6 PM
- 21 May 09:30 AM - 6 PM
- 22 May 09:00 AM - 4:30 PM
Meeting Material
- IATA Standard Update
- IATA Scalability and Performance
- IATA ADS Airline Brief 3DS
- IATA - Future Features
- Duffel — Full vs partial offers
- SAS — Implementation Updates
- Air Canada — Learnings from a TMC Implementation
- Pribas — Handling large volumes in NDC shopping
- Pribas — Service privacy and protection
- Amadeus on ONE Order Transition
- InteRES on ONE Order Transition
- Lufthansa Group on ONE Order Transition
- Sabre on ONE Order Transition
- SAP on ONE Order Transition
Participating Organizations
- Air Canada
- Air France
- Amadeus
- American Airlines
- ARC
- ATPCO
- Avianca
- Azmeel International Agency For Travel & Tours
- British Airways
- Datalex
- Duffel
- Expedia
- Farelogix
- Hahn Air Lines
- InteRES GmbH
- ITA Software by Google
- JetBlue
- Links Rez
- Lufthansa Group
- Midoco GmbH
- Navitaire
- OpenJaw Technologies
- Polarium
- Pribas airline solutions GmbH
- Qantas
- S7 Airlines
- Sabre
- SAP
- SAS Scandinavian Airlines
- Singapore Airlines
- TravelNDC
- Travelport
- Turkish Airlines
- Virgin Atlantic
Miami, 19-21 February 2019
See the participants feedback
Learn how to raise a change request [pdf]
High Level Agenda
Day 1 - 19th February 2019
1. Welcome, IATA Antitrust Provisions
2. 2019 Outlook
3. ONE Order focus
4. Leaderboard insights - part 1
Day 2 - 20th February 2019
5. A Regional Perspective - NDC in The Americas
6. Agency and Aggregator Implementation Experiences
7. Implementing Servicing - part 1
Day 3 - 21th February 2019
8. Implementing Servicing - part 2
9. Schema deep dive and Open Forum
10. Leaderboard insights - part 2
11. Next steps and meeting close
Meeting Material
- Agenda
- Agenda 1 - Opening
- Agenda 2 - Standard Update
- Agenda 3 - ONE Order Overview
- Agenda 3 - Midoco ONE Order
- Agenda 3 - Navitaire ONE Order
- Agenda 3 - United ONE Order
- Agenda 4 - SAS
- Agenda 4 - SQ
- Agenda 5 - American Airlines
- Agenda 5 - ARC
- Agenda 5 - Avianca
- Agenda 5 - United NDC Roadmap
- Agenda 5 - IATA on The Americas
- Agenda 6 - NDC Identity Management Business Requirements
- Agenda 6 - Agent Identification
- Agenda 6 - Aggregator Feedback
- Agenda 6 - Midoco NDC
- Agenda 6 - Thomalex Resvoyage
- Agenda 7 - The Servicing Challenge Broken Down
- Agenda 8 - Air France KLM Servicing Roadmap
- Agenda 8 - British Airways Schedule Change
- Agenda 8 - PRIBAS AirBroker
- Agenda 8 - OrderChangeNotif
- Agenda 9 - OfferRules in the Schema
- Agenda 9 - OpenJaw - NDC Schemas
- Agenda 9 - Code Generation with XSD - Restrictions and Common Types
Participating Organizations
- Aeroflot Russian Airlines
- Air Canada
- Air France KLM
- Amadeus
- American Airlines
- ARC
- ATPCO
- Avianca
- British Airways
- Datalex
- Delta Air Lines
- Duffel
- Expedia Group
- Farelogix Inc.
- Hahn Air
- IAG on behalf of Iberia
- Interes
- ITA Software by Google
- LATAM Airlines S.A.
- LinksRez
- Lufthansa Group
- Midoco GmbH
- Navitaire
- OpenJaw Technologies
- PKFARE
- Pribas Airline Solutions GmbH
- Qatar Airways
- Sabre
- SAS
- Singapore Airlines
- Skyscanner
- Thomalex
- Travelport
- TUI Group
- United Airlines
- WTMC
Geneva, 13-15 November 2018
See participants feedback here
Learn how to raise a change request (on the Terms of Reference page)
Get more information about the certification programs:
High Level Agenda
Day 1 - 13th November 2018
1. Setting the Scene
2. Agent and TMC Focus
Day 2 - 14th November 2018
3. Presentation and outcomes from a ONE Order pilot - JRT
4. 18.2 and 19.1 schema updates
5. Zoom into Involuntary Changes
6. Implementation Presentations
7. NDC Certification changes
Day 3 - 15th November 2018
8. Presentation and outcomes from a ONE Order pilot - SAP
9. ONE Order Certification Program Overview
10. Payment Implementations in NDC
11. NDC in China and Asia Pacific
12. Other implementation topics
13. Bringing it all together - meeting wrap-up
Meeting Material
- NDC Implementation Forum Opening
- Implementation Guide Update
- NDC Schema Updates
- Overview of Offers and Orders Group Activity
- IATA Proposal to Agent Identification Challenges
- Travel Planet - TMC NDC Implementation
- Datalex - NDC 18.1 Implementation
- PKFare - NDC Implementation
- British Airways - Disruption POC
- Maureva - Payment POC
- JRTechnologies - ONE Order pilot
- SAP - ONE Order Pilot
- TravelNDC - Aggregator in China
Participating Organizations
- Aeroflot Russian Airlines
- Air France KLM
- AirGateway
- Alibaba Fliggy
- Amadeus
- American Airlines
- APG
- ARC
- British Airways
- Datalex
- Duffel
- Expedia
- Farelogix
- Finnair
- flyiin GmbH
- Freelane
- Hahn Air
- InteRES GmbH
- Japan Airlines
- JR Technologies
- Kiwi.com
- Lufthansa Group
- Luxair
- Maureva Ltd
- Navitaire
- OpenJaw Technologies
- Orchestra
- PKFARE.com
- Portaltech Reply
- Royalairmaroc
- Sabre
- SABS Travel Technologies
- SAP
- SAS
- Singapore Airlines Limited
- Skyscanner
- Travel Planet
- TravelNDC Technology Co.Ltd.
- Travelport
- TravelSky Technology Limited
- TUI Group
- Turkish Airlines
- United Airlines
Madrid, 28-29 August 2018
See participants feedback here
High level Agenda
Setting the Scene (Day 1, opening)
Implementer Presentations (Spread over day 1 and 2)
The goal of these sessions is to demonstrate a broad sweep of the capabilities implemented by participants. Implementers will share their journey and discuss how they implemented scenarios related to the meeting themes (screenshots and/or live demonstrations).- Leaderboard airlines present their current and planned capabilities in their NDC implementation, highlighting tangible benefits to consumers.
- Participants share about their experiences implementing the most popular use cases and converge on the understanding of these message flows.
- Using the TMC reference architecture as a framework, participants implementing solutions for corporate travel share from their NDC journey.
- Payment Implementations in NDC, including presentation of a Payment POC.
ONE Order (Day 2)
This session will help you stay abreast on the progress of the ONE Order Program. We will have the opportunity to hear directly from one of the pilots who will share their findings.Getting our hands dirty (Day 2)
A deep dive into the implementation aspects, allowing participants to have an opportunity to raise technical questions such as "how do I do this in the NDC 17.2 schema". This session will be driven by the posts on AIRTechZone.
Participants need to post questions and share responses and experiences directly on AIRTechZone before the session.
Bringing it all together (Day 2, closing)
Round table on proposed solutions discussedMeeting Material
- Meeting Summary
- IATA Implementation Updates
- Meeting overview
- Overview of Offers and Orders Group Activity
- Message Flows Update
- Implementer Presentations:
- ONE Order Presentation
Participating Organizations
- Aeroflot Russian Airlines
- Air France KLM
- AirGateway GmbH
- Amadeus
- American Airlines
- Avianca
- Azmeel International Agency for Travel and Tours
- British Airways
- Calrom Limited
- Click Travel
- Corporate Travel Management
- Datalex
- Delta Air Lines
- Expedia
- Farelogix
- Finnair
- flyiin GmbH
- Hahn Air Lines
- Iberia LAE
- InteRES GmbH
- ISO Software Systeme GmbH
- Kiwi.com
- Lufthansa Group
- Luxair
- Maureva
- Navitaire
- SABRE
- SAS
- Singapore Airlines
- Skyscanner
- SunExpress
- Travel Planet
- Travelsky
- United Airlines
- WTMC
Montreal, 15-16 May 2018
See participants feedback here
Agenda
Day 1 – 15th May 2018 (9:30 - 17:30)
1. Setting the Scene
- Welcome and reminder of IATA antitrust guidelines
- Who's in the room
- The wider NDC Implementation community
2. Implementer Presentations
- Part 1: Implementation Experiences
- Finnair, Avianca, Amadeus, Skyscanner
- DNATA (Stella Travel Services)
- Airlines Technology
- Navitaire
- Part 2: Implementation of Time Limits
A presentation and discussion of how Time Limits are implemented by LB Airlines in the room.
〜 Lunch 〜
- Part 3: Implementation of Message Flows – Shopping and Ordering Focus
This session will focus on presentations and discussions around flows related to shopping, making a payment (instant or deferred) and creating an Order.
Lufthansa Group, American Airlines, British Airways
Day 2 – 16th May 2018 (9:00 - 17:00)
- Part 3 cont’d: Implementation of Message Flows – Servicing Focus
This session will build on the previous sessions with a focus on flows related to changes to an Order (Servicing). Implementers will have an opportunity to share their implementation of the OrderChangeNotif/Acknowledgement messages (Airline → Seller). - Part 4: NDC and ONE Order Pilots
- InteRES will present their NDC and ONE Order Pilot findings
- Sabre will present their ONE Order Pilot findings
- Part 5: Payment in NDC Implementations
- Participants share their experience on payment aspects of NDC - focus on 3DS
〜 Lunch 〜
- Part 6: NDC in Action - Demos
- Datalex
- Innfinity
3. Getting our hands dirty
We will deep dive into the implementation of various scenarios and discuss different technical solutions and workflows being implemented. Participants will have an opportunity to raise technical questions such as "how do I do this in the NDC 17.2 schema".4. Bringing it all together
- Round table on proposed solutions discussed to the top scenarios
- Next steps
- Meeting close
Meeting Material
- Meeting Summary
- NDC Implementation Forum Opening
- Overview of Offers and Orders Group Activity
- Implementer Presentations:
- Part 1 - Airlines Technology
- Part 1 - Amadeus
- Part 1 - Avianca, Skyscanner, Amadeus
- Part 1 - Finnair
- Part 1 - Skyscanner
- Part 2, Part 3 - Time Limits, Message Flows
- Part 3 - American Airlines
- Part 3 - British Airways - Disruption Handling
- Part 3 - British Airways - Servicing in 17.2
- Part 4 - InteRES
- Part 4 - Sabre
Participating Organizations
- Air Canada
- Air France - KLM
- AirGateway GmbH.
- Airlines Technology
- Amadeus
- American Airlines
- ATPCO
- Avianca Airlines
- British Airways
- China Southern Airlines
- Datalex
- DNATA
- Expedia
- Farelogix
- Finnair
- Hahn Air Lines
- IAG
- IBS Software Europe Limited
- Innfinity
- Interes GmbH.
- Kiwi.com
- Lufthansa Group
- Maureva Ltd
- Navitaire
- OpenJaw Technologies
- Sabre
- SITA
- Skyscanner
- TAP AIR Portugal
- Travelport
- TUI Group
- United Airlines
- WTMC
Terms of Reference
Download and complete the Deployment Questionnaire [pdf]Learn how to raise a change request [pdf]Read the Competition Law Guidelines [pdf]IntroductionThe NDC program is shifting focus from standard development to implementations. IATA is organizing a series of NDC Implementers Forums and Workshops, aiming to align best practices and workflows among industry implementers of NDC. The purpose of this document is to provide the explanation on the role of these meetings and to set expectations for the industry on participation and outcomes. For general and latest information on NDC, including the certified players, educational videos and downloading the standard, please refer to our web page: www.iata.org/ndc. PurposeThe NDC Forums are led by the IATA NDC Program and targets stakeholders that have already gone down the path of their NDC implementation in order to share experiences and promote interoperability. The goal of these sessions is to provide an opportunity to raise questions around implementation, encourage conversations among peers when implementing NDC, and review the different technical solutions and workflows. The outcomes will be shared across the industry and will also be used to help shape the future of the standard. Ultimately, it plays a role to make it easier for the entire industry to scale its solutions. The forum also forms part of a wider support strategy for NDC Implementers and is being held alongside other activities such as one to one workshops. IATA Implementation Forums started in 2017 and will continue until 2020.The details of the meeting and participation described in this document is a baseline and may evolve based on the needs of the industry. |
The Meeting
The Audience and Participation
After the Forum
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Recent InFocus Documents
- Servicing in NDC (pdf)
- Webinar Recording: Servicing in NDC
- GraphQL (pdf)
- AIR Tech Radar (pdf)
- ONE Order (pdf)
- NDC@Scale (pdf)